Shipping Policy

Shipping Policy of Zero Carbon Solar Website

1. Shipping Methods and Carriers: Zero Carbon Solar offers shipping services for its products to customers within the designated delivery areas. The shipping methods and carriers may vary depending on the product, location, and availability. The available shipping options will be displayed during the checkout process.

2. Order Processing Time: Once an order is placed on the Zero Carbon Solar website, it will be processed within [X] business days. During this time, the product(s) will be prepared for shipment, including packaging and quality checks.

3. Shipment Tracking: Once the order has been shipped, customers will receive a shipment confirmation email containing a tracking number and instructions on how to track the delivery. Customers can use the provided tracking number to monitor the progress of their shipment through the designated shipping carrier’s website.

4. Estimated Delivery Time: The estimated delivery time may vary depending on the destination and shipping method chosen. Zero Carbon Solar will make reasonable efforts to provide accurate delivery estimates. However, these estimates are provided as a general guideline and are subject to factors beyond the company’s control, such as weather conditions, customs clearance, or unforeseen delays.

5. Shipping Charges: Shipping charges will be calculated and displayed during the checkout process based on the destination, product weight, and shipping method selected. Customers are responsible for paying any applicable shipping fees, which will be clearly indicated before finalizing the order.

6. Shipping Restrictions: Zero Carbon Solar may have restrictions on shipping certain products to specific regions due to legal or logistical reasons. Customers are responsible for reviewing any applicable restrictions or regulations related to the shipment of the products they intend to purchase. In case of any restrictions, the website will display a notification or the order may be canceled or modified accordingly.

7. Delivery Address: Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, address, and contact details. Zero Carbon Solar is not liable for any delays, failed deliveries, or additional costs incurred due to incorrect or insufficient address information provided by the customer.

8. Delivery Acceptance: Upon delivery, customers are responsible for inspecting the package for any visible damage or discrepancies. If any issues are noticed, customers should promptly contact Zero Carbon Solar’s customer support and provide relevant details. Failure to report such issues within a reasonable time frame may affect the ability to claim refunds or replacements.

9. International Shipping: Zero Carbon Solar may offer international shipping to select destinations. However, customers should be aware that additional customs fees, taxes, or import duties may be imposed by the destination country. These charges are the customer’s responsibility, and they should familiarize themselves with any applicable customs regulations and charges before placing an order.

This Shipping Policy is subject to change without prior notice. Customers are advised to review the policy periodically for any updates or modifications.